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Frequently Asked Questions

What services are provided by Agentra?

Agentra is your billing and technology resource. In partnership with your insurance carrier, Agentra manages the billing of your policy and provides access to all your important insurance documents through your Member Portal. Reach out to Agentra to:
  • • Update your payment information
  • • View or download your insurance documents
  • • Request additional ID cards
  • • Cancel your policy
  • • Questions regarding coverage
  • • Provider Assistance

You can access Agentra Member Portal here:

I need printed copies of my ID cards. Will Agentra mail them to me when I purchase my policy?

I have a question about the policy I purchased. What should I do?

I have a question about a claim. What should I do?

I can't log into my Member Portal. What should I do?

I need to change my method of payment. How may I do that?

I would like to pay by check. Is that possible?

I would like to Cancel my policy. How do I do that?

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